Job Description

Special Event Rep

Why We Need Your Talents: Our special event reps are responsible for attending events, campaigns, and conferences on behalf of Maryland Live! As part of the marketing team, they are an important facet of the company as they share their knowledge with clients about the range of products and services that we offer.

In this great entry-level marketing and event planning position; excellent communication, interpersonal, and customer service skills are a must! An event representative is also expected to have a pleasant and outgoing personality, professional demeanor, and flexibility with regards to their time and schedule.

Must be available one day during the week Monday - Thursday both days over the weekend.

Compensation: $17.00/hr

Where You'll Make an Impact:

• Complete training on all promotional systems as directed by supervisor
• Oversee setup/breakdown for events & promotions
• Engage with guests in a friendly and professional manner
• Answer all customer inquiries
• Responsible for promotional inventory day of execution
• Record customer information within the program database
• Ensure that all items given to guests have been properly redeemed and accounted for on their players accounts using gaming system
• Assist and troubleshoot any issues guests may have at promotional kiosks during a promotion
• Give detailed report to supervisor on strengths and opportunities that took place during the event/promotion
• Ensure all marketing programs are successful from beginning to end
• Offer support and solutions to guests in accordance with the company's customer service policies

Skills to Help You Succeed:

• Excellent customer service
• Strong interpersonal communication
• Flexible schedule
• Event Planning
• VIP services
• Strong organizational skills

Must-Haves:

• High School Diploma or five years equivalent in professional experience required.
• Bachelor's Degree in Marketing and/or Entertainment based field preferred
• Upbeat & Positive Attitude
• Must be proficient in the full suite of Microsoft Office products

Physical Requirements:

• Lifting, pushing and carrying up to 20lbs.
• Infrequent bending/kneeling
• Frequent walking, standing and sitting.
• Climbing steps
• Travel required occasionally.

Perks We Offer You:

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

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