Job Description

Frontline Source Group has partnered with a client seeking a Security Operations Manager to oversee security operations, personnel administration, scheduling, and compliance within a large commercial facility. This role works closely with the client’s security leadership team to ensure efficient operations, regulatory compliance, and effective management of security personnel and systems.

The Security Operations Manager is responsible for coordinating security staff operations, managing scheduling and payroll systems, overseeing onboarding and personnel documentation, and supporting emergency preparedness and tenant coordination. This role ensures operational compliance with internal policies and client expectations while maintaining accurate reporting and administrative processes.

Responsibilities :

• Manage new hire onboarding including badge issuance, role integration, policy training, and providing necessary resources.
• Ensure employees comply with required policies, procedures, and operational standards.
• Create and maintain schedules for security officers, including overtime sign-ups, part-time coverage, training schedules, and special coverage needs.
• Maintain personnel files including employee records, evaluations, disciplinary documentation, and related administrative records.
• Maintain and update employee contact information, compensation details, and billing rate records.
• Track employee time-off and vacation requests based on accrual policies.
• Manage the building access control badge program, including issuing, updating, and deactivating credentials.
• Coordinate after-hours tenant access requests and maintain required compliance documentation such as certificates of insurance.
• Maintain organized filing systems and ensure security reports and documentation are properly archived.
• Review incident reports and submit documentation to client stakeholders as required.
• Support emergency communications including public address messaging and emergency notification broadcasts.
• Assist security leadership with operational projects, reporting, and administrative support.
• Maintain attendance tracking and ensure staff comply with timekeeping requirements.
• Review and verify payroll data to ensure accurate billing and payroll processing, including hours worked, overtime, vacation time, and rate adjustments.
• Prepare staffing and timekeeping summaries for leadership review.
• Maintain and update tenant and staff access within emergency communication systems.
• Support security staffing processes including posting requisitions, screening resumes, coordinating interviews, and assisting with candidate onboarding.
• Process personnel updates such as transfers, title changes, pay adjustments, and separations.
• Verify operational invoices such as uniforms or service-related expenses and prepare reconciliation documentation for management review.
• Assist with planning and coordination of emergency preparedness exercises and annual safety training programs.
• Prepare projections for additional security coverage related to building operations, projects, or events.
• Manage document storage and retention for security logs and operational records.
• Coordinate security support for tenant move-ins and move-outs and provide security orientation for new tenants.
• Assist with operational coordination and staff oversight during emergency situations.

Qualifications :

• Experience in security operations management, facilities security, or operations administration.
• Strong organizational and administrative skills with the ability to manage multiple priorities.
• Experience with scheduling, payroll systems, and personnel administration.
• Ability to maintain confidential personnel records and operational documentation.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and security management platforms preferred.
• Experience supporting emergency response or safety programs is a plus.

Pay range and compensation package :

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer contribution
• Paid time off and holidays
• Long-term opportunity with a professionally managed commercial real estate organization

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