Job Description
GENERAL JOB DESCRIPTION
As a Pro Shop Attendant, you will be an ambassador for FGCC by providing excellent guest service. Responsible for assisting golfers in the golf shop area.
DUTIES AND RESPONSIBILITIES
• Provide excellent customer service to all guests.
• Check in members and guests for golf play after confirming times and course.
• Advise guests of rules regarding attire, golf clubs, supplies and rules and regulations.
• Collect and record green fees and issue receipts.
• Promote the sale of merchandise and additional tokens and golf balls with every transaction.
• Record all sales transactions.
• Assist customers with merchandise selections.
• Keep shop neat and clean and maintain a professional appearance.
• Balance tee sheets against the register and record ‘no shows’.
• Answer phones with proper etiquette and field questions from callers/golfers.
• Maintain billing charges of members and guests; submit billing charges to Accounting Department in a timely manner.
• Assist in packing and unpacking inventory.
• Other duties as assigned.
EDUCATION AND EXPERIENCE
• High School Diploma or GED
• Customer service experience
• Retail experience preferred.
• Knowledge of golf preferred.
• Point of Sale experience a plus.
REQUIRED SKILLS AND ABILITIES
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office Suite and related software.
REQUIRED LICENSES AND/OR CERTIFICATES
• N/A
PHYSICAL REQUIREMENTS
• Prolonged periods of walking and standing for extended periods of time.
• Must be able to lift 25 pounds at a time (more with assistance)
HOSPITALITY EXPERIENCE
Our goal is to provide excellent guest service to our members, guests, team members and vendors at all times. Team members are expected to follow company established Hospitality Standards when dealing with others. Everyone should feel welcome, have a positive and entertaining experience, and be encouraged to return.
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