Digital Account Executive Job at BentoBox, Austin, TX

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  • BentoBox
  • Austin, TX

Job Description

Digital Account Executive

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America. You will act as an advocate and ambassador for financial institutions using Fiserv's best-of-breed solutions to better serve their consumers. You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a high-performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage.

What you'll do:

  • Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
  • Educate clients on Fiserv happenings and our impact on their organization.
  • Create an easy environment for clients to interact with and communicate with you and Fiserv.
  • Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value, and satisfaction.
  • Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
  • Coordinate team education on Digital Channels and Electronic Payments products as needed.
  • Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
  • Support client visits and conferences and ensure billing accuracy.
  • Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

  • Experience in client relationship management, service delivery, and/or sales to C-Level executives.
  • Experience in electronic banking, mobile banking, and/or payments.
  • Bachelor's degree, and/or equivalent military experience.

What would be great to have:

  • Experience with eCRM software such as Salesforce.
  • Working knowledge of Fiserv account processing products, online banking products, and business units.
  • Experience with Fiserv systems or applications.
  • Additional certifications in banking or financial technology fields.

How you'll work:

  • Travel up to 50% is required.
  • This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental, caregiver, and military leave.

Job Tags

Temporary work, H1b, Remote work

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