Job Description
Customer Service Representative (CSR) Location: Newport, KY Work Type: In Person Pay: $16 to $22 per hour Schedule: Mon to Fri, 9:00 a.m. to 5:00 p.m.
Office: 1 Levee Wy #3104, Newport, KY 41071
Step into a steady, weekday role where you help homeowners feel taken care of from start to finish.
Certified Flooring Installation (CFI) is hiring a full-time Customer Service Representative to support homeowners during their flooring installation process. If you enjoy helping people over the phone, staying organized, and closing the loop on details, this role is a great fit. You will work in a professional office with a consistent schedule and a team that relies on clear communication to keep projects moving.
Why this opportunity?
- Be the person customers remember, you help homeowners feel informed and supported during a major home project
- Stable schedule with weekends free, Monday to Friday, 9:00 a.m. to 5:00 p.m.
- Work alongside coordinators and installers to keep timelines on track and prevent issues from lingering
- Competitive hourly pay with room to grow as you learn the business
- Benefits after 90 days: Medical, Dental, Vision, 401(k) with match, PTO, Life and AD&D with additional life products at group rates
What you will be doing
- Answer inbound calls from homeowners about scheduling, status updates, changes, and service questions
- Set clear expectations, document each interaction, and keep customer records accurate and current
- Coordinate with installers and internal teams to confirm dates, communicate delays, and close loops quickly
- Help resolve issues by gathering details, proposing next steps, and escalating when needed
- Follow up by phone and email so customers always know what is happening next
What you bring
- Strong phone presence and clear, professional communication
- Organized, detail-driven approach with reliable follow-through
- Comfort learning systems and updating records with accuracy
- Calm, customer-first mindset, you stay steady when a customer is frustrated
- Customer service experience (Preferred)
Requirements
- Full-time, fully in person at the Newport office every workday
- Background check required
- Work authorization in the United States
About Certified Flooring Installation (CFI)
CFI supports homeowners and partners with reliable, high-quality flooring installation services. Our team focuses on clear communication, coordination, and a smooth experience from scheduling through completion. Learn more at cfi-installation.com.
Your next move:
Are you ready for a steady weekday role where your organization and communication help keep real projects on track and customers informed? If that sounds like you, apply today.
Apply Now
Include your resume and a brief note on your customer service experience.
Who is Bronwick? Bronwick helps people like you find quality roles in home services and related industries. We partner with companies nationwide and make the hiring process easier. Apply now to get started.
Job Tags
Hourly pay, Full time, Work at office, Monday to Friday, Weekend work, Weekday work