Job Description

Escalations Governance Associate

As a part of the Consumer and Community Banking Escalations governance team you will drive strategic initiatives to ensure a robust governance of the AML/KYC process. The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer & Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams. As an Escalations Governance Associate you will play a critical role in the Data Validation Evergreen process. This process ensures control reports are robustly reviewed on a scheduled and Adhoc basis. This role requires strong project management skills, the ability to utilize different testing methodologies, and strong documentation skills.

Job Responsibilities:

• Produce and validate daily, weekly, and monthly process control reports to ensure accuracy and completeness.
• Ensure all reporting deliverables are completed within established timelines; investigate issues, document findings, and implement fixes.
• Own and maintain end-user tools and utilities supporting control reporting.
• Maintain audit-ready documentation and evidence to support internal and external reviews.
• Draft and maintain control write-ups in CORE in partnership with the Controls team.
• Review existing procedures, identify improvement opportunities, and author/update procedure guides aligned to firmwide standards.
• Support continuous improvement initiatives through cross-team collaboration to streamline processes and strengthen controls.
• Maintain project plans, action trackers, and status reporting to ensure clear visibility to progress, risks, and dependencies.
• Facilitate working sessions and manage follow-ups to keep deliverables on track.
• Manage multiple concurrent initiatives and competing priorities, ensuring timely, high-quality execution.
• Operate with a high degree of autonomymake day-to-day decisions and escalate scope or strategic direction decisions when needed.
• Partner with Risk, Compliance, Legal, and other stakeholders on line-of-business and cross-functional matters.
• Build and sustain strong working relationships to drive alignment, resolve issues efficiently, and deliver outcomes across teams.

Required Qualifications, Capabilities and Skills:

• Bachelor's degree in a business discipline or equivalent experience.
• 2+ years in financial services industry with experience in automation, controls, UAT testing, operational risk management, AML/KYC or equivalent subject matter expertise.
• Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.
• Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.
• Experience in process improvement, documentation, and business requirements development.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.
• Excellent written and verbal communication skills, with the ability to present information clearly and effectively.
• Strong collaboration, relationship-building, and stakeholder engagement abilities.
• Proactive, results-oriented, and able to work independently in a dynamic, fast-paced environment.
• Understanding of compliance, risk management, regulatory requirements, and sampling methodologies.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

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