Job Description

Bank Teller

F&M Trust is seeking a customer-focused Financial Services Representative (FSR) to join our Orchard Park team. This role is ideal for someone who enjoys hands-on customer interaction, thrives in a fast-paced branch environment, and wants to build a long-term career in banking.

The FSR plays a key role in creating positive experiences for both consumer and business customers. Whether you are assisting with day-to-day banking needs or helping customers discover solutions they didn't know were available, you will be supported with training and development every step of the way.

What You'll Do

• Serve as a first point of contact for customers, delivering friendly, professional service
• Perform routine and complex transactions accurately and efficiently
• Identify opportunities to introduce customers to products and services that support their financial goals
• Participate in ongoing training to expand product knowledge and banking capabilities
• Progress toward expanded responsibilities, including account opening, after completing initial training

Schedule, Pay & Incentives

• Full-time position, approximately 40 hours per week
• Starting hourly rate generally ranges from $16$18 per hour
• Additional incentive opportunities for successfully referring customers to products and services they do not currently use

Benefits Snapshot

• Medical, Dental, and Vision coverage
• Immediate access to Paid Time Off and 11 paid bank holidays each year
• 401(k) plan with employer match up to 6%
• Employer-paid Life Insurance and Disability coverage (short- and long-term)
• Wellness initiatives and employee assistance programs
• Tuition assistance, continuous learning, and internal advancement opportunities

What We're Looking For

• High school diploma or equivalent
• Strong interpersonal and communication skills
• Interest in combining customer service with sales-oriented conversations
• Willingness to learn new systems, products, and processes
• Ability to manage multiple priorities with attention to detail
• Team-oriented mindset with flexibility in a changing environment

Previous experience in customer service, sales, or cash handling is helpful, but not required-we provide training.

You'll work alongside a collaborative branch team that includes a Community Office Manager, Assistant Community Office Manager, Lead Financial Services Representative, Relationship Banker, and 2 additional full-time FSRs. The Orchard Park team values teamwork, mutual support, and delivering consistent service to the community.

This position may be comparable to roles titled: Bank Teller, Universal Banker, Branch Banker, Customer Service Representative (CSR), Retail Banker, Personal Banker, or Member Services Representative.

F&M Trust is an Equal Opportunity Employer - Disability/Vet

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